This Refund and Return Policy applies to all purchases made on chiffongrace.com (hereinafter referred to as “we”). By placing an order, you acknowledge that you have read and agreed to the terms outlined below.
I. Return Request Period (Within 30 Days)
You may request a return or refund for items purchased on chiffongrace.com within 30 days of receipt:
Requests must be submitted within 30 days of delivery.
Requests submitted after the 30-day period will not be accepted.
II. Return Conditions
To ensure the return is processed smoothly, items must meet the following conditions:
Unworn, unwashed, and unused.
Original packaging, tags, and accessories remain intact.
No man-made damage or obvious signs of use.
Valid order information or proof of purchase provided.
Failure to meet the above conditions may affect the outcome of the refund approval. III. Exchange Policy
chiffongrace.com supports exchanges under the following conditions:
Exchanges are limited to a different size of the same item or an item of equal value.
Exchange requests must be submitted within 30 days.
A refund may be offered as an alternative if the desired item is out of stock.
Exchange items will be shipped after the original item has been returned and approved.
IV. Return and Refund Process
Contact chiffongrace.com customer service to submit a request.
Obtain return authorization and the return address.
Ship the item back according to instructions.
The warehouse inspects and verifies the condition of the item.
Refund or exchange is processed upon approval.
V. Refund Processing Time
Refunds will be processed within 3–5 business days after the item is approved.
The actual time for funds to appear in your account depends on the payment provider or bank processing speed.
Refunds will be issued to the original payment method.
VI. Return Shipping Costs
Returns due to product quality issues: Shipping costs are covered by chiffongrace.com.
Returns due to personal reasons (e.g., incorrect size): Shipping costs are borne by the customer.
VII. Return Address (Important)
Please ship returned items to the following address:132 West 36th Street, 9th Floor, New York, NY 10018
VIII. Non-Returnable/Non-Exchangeable Items
Returns or exchanges are not accepted in the following cases:
Requests made beyond the 30-day return period.
Items that have been used, washed, or damaged.
Items not in their original condition or missing accessories.
Items returned without prior authorization.
IX. Special Notes
We reserve the right to make the final decision regarding return and exchange requests to ensure fair handling of every order.